Shipping & Returns

Awaiting final values: Items shown in [brackets] below need to be filled in by the legal/operations team before going live (e.g. company name, addresses, VAT ID, payment methods, return address).

Shipping & Returns

Shipping

We currently deliver to: [List of countries].

Shipping costs: [Short rule, e.g. "Germany: [x] €, EU: [y] €"].

Delivery time: [e.g. "Germany 2–4 working days, EU 3–7 working days"].

You will see the exact shipping costs and estimated delivery time in the checkout before you complete your order.

Returns

We want you to be confident in your purchase. If something does not fit, you can return it under the conditions of our Withdrawal and Returns policy.

  • Return period: 14 days from receipt of the goods.
  • Return shipping: [Customer pays | we compensate; per country & condition].
  • Return address: [Return address].

Please try on lingerie only over your own underwear and keep all tags and hygiene seals attached. This helps us process your return quickly and keeps products safe for all customers.